Refund Policy

At Denzo, your satisfaction is our priority. We take great pride in the quality of our jewelry and want you to feel confident with every purchase.

If for any reason you are not completely satisfied with your order, we’re here to help.

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🔁 Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• For hygiene and safety reasons, earrings and custom-made jewelry are non-returnable.

To initiate a return, please contact us at support@denzo.com with your order number and reason for return. Our team will guide you through the process.

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💵 Refunds

• Once we receive and inspect your return, we’ll notify you via email.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping charges are non-refundable.

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🔄 Exchanges

If you wish to exchange an item for a different size or design, please contact us — we’ll be happy to assist if the item is available.

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🚚 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement at no extra cost.

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❌ Non-Returnable Items

• Gift cards

• Sale or clearance items

• Customized or engraved jewelry

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Thank you for shopping with Denzo.
We’re committed to delivering an elegant, worry-free shopping experience every time.

📩 Contact: support@denzo.com